---
title: "MERCEDES-BENZ SPRINTER 3500 (2019) - Recall 22V360000 — NHTSA record 236217 | Is It on Recall"
description: "Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the c"
url: https://isitonrecall.com/recall/nhtsa-236217-mercedes-benz-sprinter-3500-2019-recall-22v360000/
updated: 2026-10-01
site: "Is It on Recall"
language: en
---

[Recall archive](https://isitonrecall.com/archives/) / NHTSA

# MERCEDES-BENZ SPRINTER 3500 (2019) - Recall 22V360000 — NHTSA record 236217

Published notice; closure not supplied

A campaign record does not say whether this individual vehicle has received the remedy. Check the VIN with NHTSA or the manufacturer.

Source date May 20, 2022. Retrieved Oct 1, 2026. Last updated Oct 1, 2026.

Archive changed Oct 1, 2026. USDA FSIS records are unavailable; [check FSIS directly](https://www.fsis.usda.gov/recalls). [Source coverage and dates](https://isitonrecall.com/sources/).

## What the record says

- **Product**: MERCEDES-BENZ SPRINTER 3500 (2019) - Recall 22V360000
- **Reason**: Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system. A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- **Classification**: Not supplied
- **Recalling firm**: Daimler Vans USA, LLC
- **Quantity**: 19937
- **Agency-reported status**: Published safety recall
- **Source record identifier**: 236217

[Open the official record](https://api.nhtsa.gov/recalls/campaignNumber?campaignNumber=22V360000)

## Lot and product identifiers

| Label field | Details supplied by the agency |
| --- | --- |
| Lot, code or applicability | Product applicability: MERCEDES-BENZ SPRINTER 3500; model year 2019. Check the model identifiers and, for a vehicle, the VIN on the official recall site. |

Match all identifying details in the current notice. A brand name alone is not enough.

## Distribution

Not supplied

No US distribution state could be established from this record. Check the official notice.

## Dates in the source

- **Report received**: May 20, 2022
- **Owner notification**: Oct 13, 2022
- **Record created**: May 20, 2022

FDA company pages use the listing date; enforcement records use initiation dates; CPSC uses recall date; NHTSA uses report-received date. These dates are not interchangeable.

## What to do next

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

[Read the current instructions](https://api.nhtsa.gov/recalls/campaignNumber?campaignNumber=22V360000)

Use [NHTSA's VIN check](https://www.nhtsa.gov/recalls) to check an individual vehicle and its remedy status.

## Related records

[Vehicles records](https://isitonrecall.com/product/cars/) [Vehicles and equipment records](https://isitonrecall.com/category/vehicles/) [Daimler Vans USA, LLC records](https://isitonrecall.com/brand/daimler-vans-usa-llc/)